Whether it's an issue, a bug report, or a feature suggestion — feel free to let us know.
When you reach out, including your app name, device (iPhone / Android), and the problem you're experiencing helps us assist you faster.
Try these first
A version with the fix may already be available in the store. Try updating the app to the latest version.
Fully close the app's background process (iPhone: swipe up to close, Android: close from recent apps), then reopen it.
Temporary memory leaks or background crash errors can often be resolved simply by fully restarting your device.
Check in Settings whether your device's operating system (OS) is up to date. Older OS versions can cause unexpected incompatibility bugs.